Five Star Theatre Ltd is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to be clear with customers about what it does with their personal information.


Data collection

Five Star Theatre Ltd may collect personal information which we receive when:

  1. you use our website

  2. you use our services

  3. you contact us

  4. you perform or undertake work for us

We may collect the following types of information (including but not limited to):

  1. your name, address, email address, telephone number(s) and other contact details

  2. if you are under 18, your emergency contact details and medical records

  3. information required to provide you with a service, and details of our services that you have used

  4. your company’s name, your position in the company; the company’s address, company’s email address and telephone number

  5. if you work for us on one of our productions or at head office, we may collect data pertinent to your employment

  6. your payment information such as bank account details.


Why do we collect this information?

We collect your personal information to:

  1. provide services to you or your organisation

  2. provide you with services that you may request from us

  3. to enable us to pay for services that you may provide to us

  4. to manage your employment with us should you be employed by us

  5. to effectively provide a safe and supportive working environment to under 18s who work with us

  6. meet our legal and regulatory obligations.


Whom do we collect the information from?

For the purposes of our GDPR compliance, we have placed data we may hold into one of four categories:

  1. People or companies we supply or have supplied a service to (our current customers and past customers)

  2. People or companies who provide or have provided a service to us (our suppliers and past suppliers)

  3. Under 18s who perform or have performed in our productions (our young performers)

  4. Those who are working or have worked for us (our employees and past employees)

  5. Those who have expressed an interest in being considered to work for us, supply a service to us or who have expressed an interest in us providing a service to them (potential employees, potential suppliers and potential customers)


How do we collect this information?

We collect personal information including but not limited to the following:

  1. from customers past and present: e.g. when a customer signs up to receive our services, sends an enquiry to us or asks us to provide a service to them. Sources of contact include (but are not limited to) enquiries through our website, social media, email, post or telephone.

  2. from our suppliers past and present: e.g. when you supply a service into us, or invoice us for services supplied

  3. from employees past and present: e.g. when contracts returned to us, when accepting work with us or, when working with us when submitting invoices to us

  4. from potential employees, potential supplies and potential customers: e.g. when you contact us via an enquiry form from our website, you or your agent submit your CV to us, you contact us to send us details of your company or your services or you make your CV available for us to view on websites such as Spotlight, Mandy and Stage Jobs Pro.

  5. from audition registration forms and production registration paperwork, which includes medical questionnaires and emergency contact details

  6. from publicly available sources: e.g. social media, internet services.

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as and we will use reasonable endeavours to correct.

We do not run any box office systems. This means we do not collect any personal data from audience members.


Keeping your information safe and secure

Five Star Theatre Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.

All electronically-stored data is password protected and is accessible only to Five Star Theatre Ltd designated personnel including, but not limited to, the management team, Safeguarding Officer and chaperone/child protection teams.

Paper-based data is stored in locked cabinets and is shredded and disposed of after its retention period.  


Third party access

Access to your personal information is only allowed when required by law: we do not, and will never, sell or share your personal information with third parties. The only exception to this would be in the interest of both parties when, for example, a potential customer contacts us seeking a service which we would not be able to provide but which we are willing to recommend an alternative supplier to provide, in which case we may pass on publicly available contact details for such alternative suppliers.


Our service providers

This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, outsourced HR provision, marketing outsourced service providers that assist us in carrying out business activities.

We have undertaken work to ensure that all of our third-party service providers with access to any form of data are GDPR compliant in lines with the rules and regulations set out.


How long do we keep personal information?

We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation.



Although we rarely carry-out marketing communication, you have a right at any time to stop us from contacting you for marketing purposes by writing to us at


Visiting our website

Our website provider is IONOS, which is GDPR compliant.

When visiting our website, your computer will usually provide us some general information about itself automatically that we will use to understand where people go on our site, how they found us, and the amount of time spent on the page. This information usually includes (but is not limited to):

  1. The IP Address of your computer on the Internet

  2. Operating System

  3. Browser type, version number and details of any components that you may have installed

  4. The referring web page

  5. The search terms you used (if any) to find our site

We also use the Google Analytics™ web analytics service to provide more detailed information about where our visitors go and how often they visit our site. To do this, we set a cookie that stores information such as:

  1. What time the current visit occurred

  2. Whether you have been to our site before

  3. What site referred you to our web page

  4. Details about your computer, browser, and components installed

  5. Your route through the site.

Unless you send us a contact/enquiry form on our website, the above information does not personally identify you even if you visit more than once.


Sending us a message

There is only one situation where more personally identifiable information is captured by us: when you might complete a contact/enquiry form on our website.

With these contact/enquiry forms, you are prompted to enter information about yourself including your name, telephone number and email address.


Contact/enquiry forms on our website

Using these forms on our website is similar to sending us an email. Our hosting company, 1&1 Internet Ltd, sends the form via an email to the appropriate Five Star Theatre department, with all the information you have entered as well as the IP-Address of your computer.

The Five Star Theatre department may forward this email to others within the company or outside of it (for example to one of our partner theatres) in order to be able to reply to your enquiry. We would only forward an enquiry on to an external partner if we felt it was of legitimate interest of the enquirer. This partner would always be GDPR compliant.


Social media

If you like, comment or interact in any way with our pages on Facebook, Instagram or YouTube some of your personal information becomes available to us such as your name, username and profile picture. We do not store this information anywhere, though it will still be available to us on the social media website. We do not use this information unless it is to get in contact with you directly to respond to your comment or interaction.

We also receive from Facebook an aggregated view of how people interact with our Facebook Page and information about age, location and gender of people who are following us. This functionality is managed by Facebook. None of the information provided to us through this allows us to specifically identify any individuals.


Links to other websites

Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.


Access to personal information

To make a request to Five Star Theatre Ltd for any personal information we may hold, we need you to contact us by writing to:

Five Star Theatre Ltd, Unit 4, Block 5 Avon Industrial Estate, Butlers Leap, Rugby, Warwickshire, CV21 3UY

or by emailing us at

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Changes to our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on our website ‘privacy policy’ page. This privacy policy was last updated in June 2020.


How to contact us

Please contact us if you have any questions about our privacy policy or about information we hold about you.

By email:, or write to us at:

Five Star Theatre Ltd, Unit 4, Block 5 Avon Industrial Estate, Butlers Leap, Rugby, Warwickshire, CV21 3UY.

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