Five Star Theatre Ltd is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to be clear with customers about what it does with their personal information.
Why have we updated our policy?
Our policy has been updated to bring us in line with the new GDPR regulations. GDPR stands for the General Data Protection Regulation, which comes into effect in the EU on May 25 2018. This new legislation is all about giving you greater security, transparency, and control of your personal data.
Five Star Theatre Ltd may collect personal information which we receive when:
We may collect the following types of information (including but not limited to):
Why do we collect this information?
We collect your personal information to:
Whom do we collect the information from?
For the purposes of our GDPR compliance, we have placed data we may hold into one of four categories:
How do we collect this information?
We collect personal information including but not limited to the following:
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as and we will use reasonable endeavours to correct.
We do not run any box office systems. This means we do not collect any personal data from audience members.
Keeping your information safe and secure
Five Star Theatre Ltd is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost.
All electronically-stored data is password protected and is accessible only to Five Star Theatre Ltd designated personnel including, but not limited to, the management team, Safeguarding Officer and chaperone/child protection teams.
Paper-based data is stored in locked cabinets and is shredded and disposed of after its retention period.
Third party access
Access to your personal information is only allowed when required by law: we do not, and will never, sell or share your personal information with third parties. The only exception to this would be in the interest of both parties when, for example, a potential customer contacts us seeking a service which we would not be able to provide but which we are willing to recommend an alternative supplier to provide, in which case we may pass on publicly available contact details for such alternative suppliers.
Our service providers
This includes external third-party service providers, such as accountants, auditors, experts, lawyers and other outside professional advisors; IT systems, support and hosting service providers; printing, advertising, outsourced HR provision, marketing outsourced service providers that assist us in carrying out business activities.
We have undertaken work to ensure that all of our third-party service providers with access to any form of data are GDPR compliant in lines with the rules and regulations set out.
How long do we keep personal information?
We will only retain customers’ personal information for as long as we need it to carry out a particular purpose or meet a particular obligation.
Although we rarely carry-out marketing communication, you have a right at any time to stop us from contacting you for marketing purposes by writing to us at firstname.lastname@example.org.
Visiting our website
Our website provider is 1&1 Internet Ltd, which is GDPR compliant.
When visiting our website, your computer will usually provide us some general information about itself automatically that we will use to understand where people go on our site, how they found us, and the amount of time spent on the page. This information usually includes (but is not limited to):
We also use the Google Analytics™ web analytics service to provide more detailed information about where our visitors go and how often they visit our site. To do this, we set a cookie that stores information such as:
Unless you send us a contact/enquiry form on our website, the above information does not personally identify you even if you visit more than once.
Sending us a message
There is only one situation where more personally identifiable information is captured by us: when you might complete a contact/enquiry form on our website.
With these contact/enquiry forms, you are prompted to enter information about yourself including your name, telephone number and email address.
Contact/enquiry forms on our website
Using these forms on our website is similar to sending us an email. Our hosting company, 1&1 Internet Ltd, sends the form via an email to the appropriate Five Star Theatre department, with all the information you have entered as well as the IP-Address of your computer.
The Five Star Theatre department may forward this email to others within the company or outside of it (for example to one of our partner theatres) in order to be able to reply to your enquiry. We would only forward an enquiry on to an external partner if we felt it was of legitimate interest of the enquirer. This partner would always be GDPR compliant.
If you like, comment or interact in any way with our pages on Facebook, Instagram or YouTube some of your personal information becomes available to us such as your name, username and profile picture. We do not store this information anywhere, though it will still be available to us on the social media website. We do not use this information unless it is to get in contact with you directly to respond to your comment or interaction.
We also receive from Facebook an aggregated view of how people interact with our Facebook Page and information about age, location and gender of people who are following us. This functionality is managed by Facebook. None of the information provided to us through this allows us to specifically identify any individuals.
Links to other websites
Our website may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.
Access to personal information
To make a request to Five Star Theatre Ltd for any personal information we may hold, we need you to contact us by writing to:
Five Star Theatre Ltd, 134 Claremont Road, Rugby, Warwickshire, CV21 3LU
or by emailing us at email@example.com
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us
By email: firstname.lastname@example.org, or write to us at:
Five Star Theatre Ltd, 134 Claremont Road, Rugby, Warwickshire, CV21 3LU.